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UR-Channel Content Department - Getting Started Guide
THE UR-CHANNEL CONTENT MANAGEMENT & CREATIVE TEAM Welcome to the UR-Channel Content Portal - this Getting Started Guide is populated with links to useful articles within our Knowledge Base to simplify your experience working with us. CREATIVE ...Should I Use Reply or Comment When Responding to a Ticket?
At the top of the left hand side of the ticket there are two options "reply" or "comment" but which one should you use? Using "reply" will allow you to respond in a similar way to sending an email. In fact, this method of response will send an email ...How Do I Look At the Details of a Ticket and Respond or Add More Information?
After you have logged into the UR-Channel Content Portal: Visit the "My Area" section Select the status of the ticket that you wish to view (typically "open" tickets) Then click on the ticket "title" to open it up Once inside the ticket, you will see ...How Do I See My Tickets and Track Their Status?
Once you have signed into the Portal, the "My Area" will be visible to you. In "My Area" you will be able to see all of your tickets categorized by their status. A number in parentheses beside the status indicates how many tickets of that status ...How Do I Complete a Content Scheduling Request?
Once you are ready to "Add Ticket" and have selected the "Content Development Request" option, you will be presented with a form requesting certain information. Content Development Info Request Title or Subject This is a mandatory field and acts as a ...
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What's the Difference Between a Creative Development Request and Content Scheduling Request?
When you click "Add Ticket", you will be presented with two choices of ticket types. Creative Development Request Use this ticket type to provide a creative brief and media assets (if applicable) for any content you would like created or adjusted by ...How Do I See My Tickets and Track Their Status?
Once you have signed into the Portal, the "My Area" will be visible to you. In "My Area" you will be able to see all of your tickets categorized by their status. A number in parentheses beside the status indicates how many tickets of that status ...How Do I Look At the Details of a Ticket and Respond or Add More Information?
After you have logged into the UR-Channel Content Portal: Visit the "My Area" section Select the status of the ticket that you wish to view (typically "open" tickets) Then click on the ticket "title" to open it up Once inside the ticket, you will see ...Should I Use Reply or Comment When Responding to a Ticket?
At the top of the left hand side of the ticket there are two options "reply" or "comment" but which one should you use? Using "reply" will allow you to respond in a similar way to sending an email. In fact, this method of response will send an email ...How Do I Gain Access to the Content Portal?
To maintain authorized use of the UR-Channel Content portal, access to the portal is by invitation only. If you haven't already been "invited" by UR-Channel's Content department and you believe you should have access, please ask your Content Contact ...