UR-Channel Content Department - Getting Started Guide

UR-Channel Content Department - Getting Started Guide


THE UR-CHANNEL CONTENT MANAGEMENT & CREATIVE TEAM

Welcome to the UR-Channel Content Portal - this Getting Started Guide is populated with links to useful articles within our Knowledge Base to simplify your experience working with us.


CREATIVE DEPARTMENT OVERVIEW



Our in-house creative and marketing department offers full service content development services that combine marketing intelligence and innovation at the intersection of digital technology. Leveraging all your available assets, our team of professionals will help your company produce entertaining, engaging and informative content and manage campaigns across multiple platforms. Working together, our goal is to help your company maximize the exposure of your message and make an impact.

Our content development teams have decades of industry experience, working with a wide array of media formats, industry best practices and creative design guidelines to optimize your message and technological medium. We can tailor existing assets with digitally produced, filmed production, or 3rd party licensed content to meet your needs and budget.

Irrespective of your available assets or technology, we will collaborate with your company to produce extraordinary digital media content from scratch. One of our primary goals is to alleviate the stresses most companies face when trying to develop fresh assets. Strategically brainstorm and build your personalized visual experience with our team of in-house, savvy experts. Think of us as your own dedicated creative development, production and branding team.


CONTENT PORTAL OVERVIEW

The purpose of this Content Portal is to enable the efficient support of our content and creative partners and clients. Primarily, this portal is used for: 
  1. Opening a ticket to make a request for new media creative development or
  2. Opening a ticket to make a content scheduling request
To understand the difference between these two options, see here.


USE OF THE CONTENT PORTAL

Assuming you have already been invited to access the portal, you may log in and:
  1. Review the status of current and historical tickets
  2. Update and maintain open tickets
  3. Create new support tickets

SUBMIT A TICKET

Once you are signed into the portal, use this link to submit a ticket. Or click directly on one of the options below:
  1. Creative Development Request
  2. Content Scheduling Request

TECHNICAL SUPPORT

The Content Portal is only for requesting new creative development or for scheduling content. For issues that arise related to technical issues with your equipment or network, i.e. blank screen, problem with the physical screens or media players, network offline, etc., please visit the Technical Care Centre Support Portal. In the TCC Support Portal you will be able to:
  1. View the Knowledge Base to find answers to common problems.
  2. Start a chat with one of our agents to resolve your issue directly.
  3. Submit a ticket (create an account if you don't already have one)
  4. Manage your open tickets.
  5. Review historical tickets.

CONTENT SPEC SHEET

Please follow this link to view generic content file requirements and specifications for a single screen in landscape or portrait orientation. Some clients may have specific content requirements, for example for video walls or multiple synched displays. As a general rule, customers should always verify their specific content file requirements with the UR-Channel Creative Department: creative@ur-channel.com.


UR-CHANNEL CONTACT SHEET

To contact UR-Channel for any reason, please see our contact sheet.
      • Related Articles

      • How Do I Complete a Content Scheduling Request?

        Once you are ready to "Add Ticket" and have selected the "Content Development Request" option, you will be presented with a form requesting certain information. Content Development Info Request Title or Subject This is a mandatory field and acts as a ...
      • How Do I Gain Access to the Content Portal?

        To maintain authorized use of the UR-Channel Content portal, access to the portal is by invitation only. If you haven't already been "invited" by UR-Channel's Content department and you believe you should have access, please ask your Content Contact ...
      • What's the Difference Between a Creative Development Request and Content Scheduling Request?

        When you click "Add Ticket", you will be presented with two choices of ticket types. Creative Development Request Use this ticket type to provide a creative brief and media assets (if applicable) for any content you would like created or adjusted by ...
      • Can I Use the Portal for Support Calls?

        No, this specific portal is for Content Requests only, i.e. scheduling new or existing content and new content development requests. For questions related to your service and equipment and to speak to a Technical Support Representative (TSR), please ...
      • How Do I Complete a Creative Development Request?

        Once you are ready to "Add Ticket" and have selected the "Creative Development Request" option, you will be presented with a form requesting certain information. Creative Development Info Request Title or Subject This is a mandatory field and acts as ...