How Do I See My Tickets and Track Their Status?
Once you have signed into the Portal, the "My Area" will be visible to you.
In "My Area" you will be able to see all of your tickets categorized by their status. A number in parentheses beside the status indicates how many tickets of that status there are.
- Open
These are tickets that are currently active and being worked on by our team. We may be requesting further information, assets or instructions from you to continue. - Closed
These are tickets that are complete. Either the content has been developed, scheduled or both. - On Hold
On hold represents projects that are temporarily paused.
If you click on a particular ticket status, you will be able to see a list of tickets with that status type.
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