Can I Use the Portal for Support Calls?
No, this specific portal is for Content Requests only, i.e. scheduling new or existing content and new content development requests.
Related Articles
What Can I Use the Portal For?
The purpose of the portal is for our Creative clients, i.e. clients who we create and/or schedule content for to be able to submit and track their requests more efficiently. In the past these requests have been handled by email and phone calls and ...
How Do I Gain Access to the Content Portal?
To maintain authorized use of the UR-Channel Content portal, access to the portal is by invitation only. If you haven't already been "invited" by UR-Channel's Content department and you believe you should have access, please ask your Content Contact ...
Should I Use Reply or Comment When Responding to a Ticket?
At the top of the left hand side of the ticket there are two options "reply" or "comment" but which one should you use? Using "reply" will allow you to respond in a similar way to sending an email. In fact, this method of response will send an email ...
UR-Channel Content Department - Getting Started Guide
THE UR-CHANNEL CONTENT MANAGEMENT & CREATIVE TEAM Welcome to the UR-Channel Content Portal - this Getting Started Guide is populated with links to useful articles within our Knowledge Base to simplify your experience working with us. CREATIVE ...
How Do I Look At the Details of a Ticket and Respond or Add More Information?
After you have logged into the UR-Channel Content Portal: Visit the "My Area" section Select the status of the ticket that you wish to view (typically "open" tickets) Then click on the ticket "title" to open it up Once inside the ticket, you will see ...